FAQ


Delivery

How long does delivery take?

It will usually take 3-4 working days for your plants to arrive. 


How much does delivery cost?

A delivery fee of $8 will be applied to purchases below $80. Purchases of $80 and above will enjoy free delivery!


Do you ship outside of Singapore?
Unfortunately, not at the moment.


Orders

I have received the wrong items, what do I do?

Please contact us (craftedidentity@gmail.com) within 2 calendar days.


I have ordered the wrong item, can I change my order?

Please contact us as soon as possible. If your order is still in holding, we might be able to do an exchange for no additional fee. However, if the order has already left our holding area, you will have to proceed to make an exchange and bear the additional delivery fee of $8.

I am unsatisfied with my item, can I do an exchange or get a refund?

Please contact us within 2 calendar days upon receipt with your order number and photos of any issues with the item. There will be no refund of delivery fees.

 

Plants

We are committed to bringing you the healthiest plants in our shop. However, as no two plants are alike, please expect a natural variation from the images and descriptions of the plants, unless it is stated that you will be receiving the exact plant photographed.

We reserve the right to refuse refunds/exchanges for the following complaints:

  • Torn, damaged or discolored leaves
  • Presence of pests
  • Variation from product images and descriptions

Crafted Identity reserves the right to refuse any requests for an exchange or refund of an item.


These terms are applicable from October 2020.